Hearthstone and Carestonr Assisted Living Facilities Suck!

HearthstoneSucks's picture
Employer Information
Employer Name: 
Hearthstone and Carestone Senior Services
Address: 
24 Waterway Avenue Suite 1150
City: 
The Woodlands
State: 
Tx
Zip: 
77380
Phone: 
2147483647
Description: 
The above is the Hearthstone and Carestone Headquarters. Run by a bunch of incompetent monkies that could not run a bath much less a company!

They have 32 communities and all 32 have the exact same problems. Directors do not have funds to run their departments. Corporate off the record expects directors to fund their departments out of pocket! Activity director have no money for activities. Maintenance directors have no tools to fix thing, no paint to paint with, and a large number of contractors are owed money and refuse to do work for Hearthstone. Resident Care Directors are worked to the bone often working several weeks without a day off. Hearthstone has much difficulty keeping employees due to poor treatment by executive directors and the incompetence of corporate. All departments heads work countless hours and here is the worst part, they are not getting paid! As I write this, payroll is 3 days late again! 4th time since December 2010 that directors have racked up late fees on rent, mortgages, car notes, etc etc because Hearthstone is broke! This has been done multiple times to hourly employees as well resulting in many employees quitting. To make matters worse while we all know the truth, Hearthstone/Carestone Headquarters insults our intelligence with bullshit lies about "computer glitches"!
Heathstone is extremely careless and dishonest with money. Hearthstone and Carestone employees were promised $25 dollar gift cards for Christmas. Donations were given by residents and their families under the claim the money would be used for the gift cards and a holiday party for each facility. Lies! Hearthstone took all of that money and many properties never saw any gift cards NOR was there money for holiday parties. Staff ended up bringing food so that we could HAVE a party. Hearthstone should be prosecuted for FRAUD for lying about the purpose of the donations! Dirty the company is just plain dirty!

Your rating: None Average: 4.2 (10 votes)
Anonymous Employee Complaints's picture

A lot of crap a lot of shit,

A lot of crap a lot of shit, you'll require a resume help after them.

hadenough's picture

buyout Hearthstone Carestone

By now you know you've been bought by Elmcroft. Some things will improve but overall things will stay the same. Worked for them several years and they hire incompetent, uncaring RDs and the list of complaints goes on from there. Good luck is all I can say. Elmcroft bought these facilities at a great price because they were close to bankrupt. A lot of the problems listed here are the same at Elmcroft so don't expect great things. Sad but I've worked at several assisted living facilities and finally went to a hospital - ALs all the same - run by untrained, uneducated people. Corporate doesn't have a clue. Sad.

Anonymous Employee Complaints's picture

they promise one thing and give you another

these companys promise one thing when they first hire you and after they have you they give you another thing constantly changing your schedule on you without litting u know a head of time and when you have q family emergency and you call tuem they don't let you take it off ever thoe they made a misstake and put three people o for that shift.

Anonymous Employee Complaints's picture

two people to blame

the owner and that LORI ALFORD!!! Corporate is under their control and have been threatened that if they don't comply, then they will lose their jobs. Can't believe she is still with the company and going to the new company Elmcroff that bought Hearthstone July 16th. They need to be warned.

Anonymous Employee Complaints's picture

I think they figured it out

As She is no longer with the company. WTG Elmcroff.

Anonymous Employee Complaints's picture

Well, the way I see it, if

Well, the way I see it, if you don't like it, then leave and find another. That's what I did, I'm out of few that had the balls to do it. Hearthstone use to be one of the best Assisted Livings around. I truly hate to see it crumble down, but it happens when people don't pay attention to whos in charge. Lori, Kimberly, must I go on. The employees I worked with were very hard workers. Working from home, 50-60 hours a week, and weekends, and yes like you said didn't get paid for it. On salary working like slaves. Yes running residents cc a week before Christmas to make payroll, LATE! I'm telling you I got fed up enough and said FUCK YOU! PEACE

Anonymous Employee Complaints's picture

It could have been avoided..

If Tim the owner would have taken his d&c% out of Lori's mouth long enough to pay attention and ASK people how she was and treated people he would have seen the company going down and not in the way he was use to. Nobody could really stand her except the marketing people who she catered to. In the 3 miserable hellish years they only had one higher up that tried to change things and make it better and focus on care and she couldn't take it anymore and left just a couple months ago. I'd work for her again any day but not these monkeys. My luck I'd end up back in Ms personalities region, jennifer, and want to slit my wrists every day!!!! Good riddance! Maybe the new company will figure out quick who is poison and take care of the residents and families like it should be.

Anonymous Employee Complaints's picture

sad

"Maybe the new company will figure out quick who is poison and take care of the residents and families like it should be."
Don't hold your breath - I worked for an Elmcroft facility for two years - the same mess.

Anonymous Employee Complaints's picture

that is disheartening

Elmcroft possibly the same as Hearthstone? That is sad.

Anonymous Employee Complaints's picture

I worked at this place and it

I worked at this place and it ruined my life! While working there and after. Lori Alford have left a deep scar emotionally that it is difficult for me to shake. I hear her and Tim Hekker, the owner, are trying to do consulting work. Ha!! I hope anyone reading these blogs would put it together that if they in one year brought this company to a screeching holt (and it had to be taken away for the sake of shareholders)on the expense of their hard working employees, imagine the advice they will give to any of their clients. Terrible.